> For the complete documentation index, see [llms.txt](https://themochi-app.gitbook.io/mochi-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://themochi-app.gitbook.io/mochi-docs/feature-and-settings/team-chat.md).

# Team Chat

Team Chat is your organization-wide communication channel — separate from customer conversations. Use it to coordinate with your team without switching to another app.

## Messages

Send messages to your entire team in a shared channel where all organization members can communicate.

* **Text messages** with real-time delivery
* **Attachments** — images, videos, and audio
* **@Mentions** — tag team members to notify them directly
* **Lead references** — share a lead card inline so the team can see their funnel stage, assigned setter/closer, and jump to the conversation
* **Broadcasts** — send highlighted announcements to the team
* **Pin messages** — pin important messages to the top of the chat for easy reference

## Events

Create and manage team events directly in Team Chat — calls, meetings, trainings, or deadlines.

### Creating an Event

{% stepper %}
{% step %}

### Click the event button in Team Chat

{% endstep %}

{% step %}

### Set the event title and description

{% endstep %}

{% step %}

### Choose a date, time, and duration

{% endstep %}

{% step %}

### Add a meeting link (optional)

{% endstep %}

{% step %}

### Set a reminder (how many minutes before to notify)

{% endstep %}
{% endstepper %}

Events appear as cards in the Team Chat message stream with a calendar badge showing the date.

### RSVP

Team members can respond to events with:

* **Going**
* **Maybe**
* **Not Going**

RSVP counts are shown on the event card so you can see at a glance how many people are attending. Click into an event to see who specifically has RSVP'd.

### Managing Events

The event creator, managers, and the org creator can:

* **Edit** event details (title, time, description, meeting link)
* **Cancel** an event (it stays visible but shows as cancelled)

### Reminders

Team members receive a notification before the event starts based on the configured reminder time.

## Team Tab vs. Team Chat

These are two different things:

* **Team Chat** (this page) — Organization-wide channel for general team coordination. Access it from the Inbox sidebar.
* **Team tab** (in the lead panel) — Per-conversation internal notes about a specific lead. Only visible when viewing that conversation in the Inbox.

Use Team Chat for announcements, scheduling, and general discussion. Use the Team tab for notes about a specific lead your team needs to see.


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