> For the complete documentation index, see [llms.txt](https://themochi-app.gitbook.io/mochi-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://themochi-app.gitbook.io/mochi-docs/mochi-sops/fixing-the-not-the-thread-owner-error.md). # Fixing the "Not the Thread Owner" Error > **When you see this:** *"Can't send message because you are not the thread owner."* > > This means another app (usually ManyChat) currently has primary control over your Instagram inbox, and Mochi isn't allowed to send messages in that thread yet. Good news — this is a 60-second fix inside Facebook, and you **don't** need to disconnect ManyChat. Both apps can run side-by-side once you complete the steps below. *** ### Before You Start * You'll need to be logged into the **Facebook account** that manages your Instagram profile * Make sure you have **admin access** to the connected Facebook Page * This is done inside Facebook — **not** inside Instagram or Mochi *** ### Steps #### Step 1 — Open Facebook's Advanced Messaging settings Head to Facebook and go to: **Settings → Page setup → Advanced messaging** Or use this direct link to skip the clicks: *** #### Step 2 — Find Mochi in your connected apps list On the Advanced messaging page, you'll see a list of apps that are connected to your Instagram inbox. Locate **Mochi** in the list. Click **Edit** next to Mochi. *** #### Step 3 — Toggle on "Take control over conversations" Inside the Mochi app settings, switch the toggle labeled **"Take control over conversations"** to the **ON** position. > ![](/files/iydfY3B3OorZIYy3KmDj) *** #### Step 4 — Save and test Save your changes, then head back to Mochi and try sending the message again. The error should be gone. *** ### Will This Break ManyChat? **No.** This is the most common question we get — and the answer is no. Turning on "Take control over conversations" does **not** disable ManyChat. It simply allows **both apps** to access your Instagram DMs. Mochi and ManyChat will continue to work in parallel, with no disruption to your existing automations. *** ### Still Not Working? If you've completed all four steps and still see the error: * Double-check that you toggled the setting on the **correct Facebook Page** (the one linked to the Instagram account you're using in Mochi) * Try fully refreshing Mochi (log out → log back in) * Reach out in your Slack channel and we'll jump in. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://themochi-app.gitbook.io/mochi-docs/mochi-sops/fixing-the-not-the-thread-owner-error.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.