> For the complete documentation index, see [llms.txt](https://themochi-app.gitbook.io/mochi-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://themochi-app.gitbook.io/mochi-docs/support.md).

# Support

Mochi sends you regular summaries of your pipeline activity so you stay informed without logging in.

## Reports You Receive

### Daily Digest

Sent every evening, the Daily Digest shows yesterday's pipeline movement:

* **New leads** — How many new DMs came in
* **In Contact** — Leads your team engaged with
* **Qualified** — Leads that met your criteria
* **Booked Calls** — Calls scheduled
* **Won** — Deals closed
* **Breakdown by setter** — Individual performance

### Weekly DM Audit

A 7-day view of your pipeline health:

* Where leads are getting stuck in the funnel
* Conversion patterns and trends
* Team performance comparisons
* Recommendations for improvement

## How to Receive Reports

Reports are delivered through a dedicated Slack Connect channel we set up with you. Accept the invite, and reports will appear there automatically — no configuration needed on your end.

## Getting Help

{% hint style="info" %}
Your primary support channel is your dedicated Slack Connect channel. Drop a message anytime — we'll respond promptly or hop on a quick call if needed.
{% endhint %}

## Common Questions

<details>

<summary>How do I reconnect Instagram?</summary>

Go to Settings → Socials → Disconnect, then Connect again with the correct account.

</details>

<details>

<summary>A team member can't log in.</summary>

Check Settings → Team to see if their invite is pending. Resend the invite if needed. Remember, Mochi uses magic links — they need to check their email.

</details>

<details>

<summary>DMs stopped syncing.</summary>

Verify your Instagram connection is active in Settings → Socials. Instagram tokens refresh automatically, but occasionally a reconnection is needed.

</details>

<details>

<summary>A Calendly booking didn't update the lead.</summary>

See the Calendly troubleshooting section in **Integrations**.

</details>

<details>

<summary>How do I change someone's role?</summary>

Go to Settings → Team, find the member, and update their role. Changes take effect immediately.

</details>


---

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